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Yves Morieux: 6 rules to simplify

Yves Morieux: As work gets more complex, 6 rules to simplify

I have spent the last years trying to resolve two enigmas: Why is productivity so disappointing in all the companies where I work? I have worked with more than 500 companies. Despite all the technological advances --computers, I.T., communications, telecommunications, the Internet. Enigma number two: Why is there so little engagement at work? Why do people feel so miserable,even actively disengaged? Disengaging their colleagues. Acting against the interest of their company. Despite all the affiliation events, the celebration, the people initiatives, the leadership development programs to train managers on how to better motivate their teams. At the beginning, I thought there was a chicken and egg issue: Because people are less engaged, they are less productive. Or vice versa, because they are less productive, we put more pressure and they are less engaged. But as we were doing our analysis we realized that there was a common root cause to these two issues that relates, in fact, to the basic pillars of management. The way we organize is based on two pillars. The hard -- structure, processes, systems. The soft -- feelings, sentiments, interpersonal relationships, traits, personality. And whenever a company reorganizes, restructures, reengineers, goes through a cultural transformation program, it chooses these two pillars. Now, we try to refine them, we try to combine them. The real issue is --and this is the answer to the two enigmas --these pillars are obsolete. Everything you read in business books is based either on one or the other or their combination. They are obsolete. How do they work when you try to use these approaches in front of the new complexity of business? The hard approach, basically is that you start from strategy, requirements, structures, processes, systems, KPIs, scorecards, committees, headquarters, hubs, clusters, you name it. I forgot all the metrics, incentives, committees, middle offices and interfaces. What happens basically on the left, you have more complexity, the new complexity of business. We need quality, cost, reliability, speed. And every time there is a new requirement, we use the same approach. We create dedicated structure processed systems, basically to deal with the new complexity of business. The hard approach creates just complicatedness in the organization. Let's take an example. An automotive company, the engineering division is a five-dimensional matrix. If you open any cell of the matrix, you find another 20-dimensional matrix. You have Mr. Noise, Mr. Petrol Consumption, Mr. Anti-Collision Properties. For any new requirement, ou have a dedicated function in charge of aligning engineers against the new requirement. What happens when the new requirement emerges? Some years ago, a new requirement appeared on the marketplace: the length of the warranty period. So therefore the new requirement is repairability, making cars easy to repair. Otherwise when you bring the car to the garage to fix the light, if you have to remove the engine to access the lights, the car will have to stay one week in the garage instead of two hours, and the warranty budget will explode. So, what was the solution using the hard approach? If repairability is the new requirement, the solution is to create a new function, Mr. Repairability. And Mr. Repairability creates the repairability process. With a repairability scorecard, with a repairability metric and eventually repairability incentive. That came on top of 25 other KPIs. What percentage of these people is variable compensation? Twenty percent at most, divided by 26 KPIs, repairability makes a difference of 0.8 percent. What difference did it make in their actions, their choices to simplify? Zero. But what occurs for zero impact? Mr. Repairability, process, scorecard, evaluation, coordination with the 25 other coordinators to have zero impact. Now, in front of the new complexity of business, the only solution is not drawing boxes with reporting lines. It is basically the interplay. How the parts work together. The connections, the interactions, the synapses. It is not the skeleton of boxes, it is the nervous system of adaptiveness and intelligence. You know, you could call it cooperation, basically. Whenever people cooperate, they use less resources. In everything. You know, the repairability issue is a cooperation problem. When you design cars, please take into account the needs of those who will repair the cars in the after sales garages. When we don't cooperate we need more time, more equipment, more systems, more teams. We need -- When procurement, supply chain, manufacturing don't cooperate we need more stock, more inventories, more working capital. Who will pay for that? Shareholders? Customers? No, they will refuse. So who is left? The employees, who have to compensate through their superindividual efforts for the lack of cooperation. Stress, burnout, they are overwhelmed, accidents. No wonder they disengage. How do the hard and the soft try to foster cooperation? The hard: In banks, when there is a problem between the back office and the front office, they don't cooperate. What is the solution? They create a middle office. What happens one year later? Instead of one problem between the back and the front, now I have two problems. Between the back and the middle and between the middle and the front. Plus I have to pay for the middle office. The hard approach is unable to foster cooperation. It can only add new boxes, new bones in the skeleton. The soft approach: To make people cooperate, we need to make them like each other. Improve interpersonal feelings, the more people like each other, the more they will cooperate. It is totally wrong. It is even counterproductive. Look, at home I have two TVs. Why? Precisely not to have to cooperate with my wife. (Laughter) Not to have to impose tradeoffs to my wife. And why I try not to impose tradeoffs to my wife is precisely because I love my wife. If I didn't love my wife, one TV would be enough: You will watch my favorite football game, if you are not happy, how is the book or the door? (Laughter) The more we like each other, the more we avoid the real cooperation that would strain our relationships by imposing tough tradeoffs. And we go for a second TV or we escalate the decision above for arbitration. Definitely, these approaches are obsolete. To deal with complexity, to enhance the nervous system, we have created what we call the smart simplicity approach based on simple rules. Simple rule number one: Understand what others do. What is their real work? We need to go beyond the boxes, the job descriptions, beyond the surface of the container, to understand the real content. Me, designer, if I put a wire here, I know that it will mean that we will have to remove the engine to access the lights. Second, you need to reenforce integrators. Integrators are not middle offices, they are managers, existing managers that you reinforce so that they have power and interest to make others cooperate. How can you reinforce your managers as integrators? By removing layers. When there are too many layers people are too far from the action, therefore they need KPIs, metrics, they need poor proxies for reality. They don't understand reality and they add the complicatedness of metrics, KPIs. By removing rules -- the bigger we are, the more we need integrators, therefore the less rules we must have, to give discretionary power to managers. And we do the opposite --the bigger we are, the more rules we create. And we end up with the Encyclopedia Britannica of rules. You need to increase the quantity of power so that you can empower everybody to use their judgment, their intelligence. You must give more cards to people so that they have the critical mass of cards to take the risk to cooperate, to move out of insulation. Otherwise, they will withdraw. They will disengage. These rules, they come from game theory and organizational sociology. You can increase the shadow of the future. Create feedback loops that expose people to the consequences of their actions. This is what the automotive company did when they saw that Mr. Repairability had no impact. They said to the design engineers: Now, in three years, when the new car is launched on the market, you will move to the after sales network, and become in charge of the warranty budget, and if the warranty budget explodes, it will explode in your face. (Laughter) Much more powerful than 0.8 percent variable compensation. You need also to increase reciprocity, by removing the buffers that make us self-sufficient. When you remove these buffers, you hold me by the nose, I hold you by the ear. We will cooperate. Remove the second TV. There are many second TVs at work that don't create value, they just provide dysfunctional self-sufficiency. You need to reward those who cooperate and blame those who don't cooperate. The CEO of The Lego Group, Jorgen Vig Knudstorp, has a great way to use it. He says, blame is not for failure, it is for failing to help or ask for help. It changes everything. Suddenly it becomes in my interest to be transparent on my real weaknesses, my real forecast, because I know I will not be blamed if I fail, but if I fail to help or ask for help. When you do this, it has a lot of implications on organizational design. You stop drawing boxes, dotted lines, full lines; you look at their interplay. It has a lot of implications on financial policies that we use. On human resource management practices. When you do that, you can manage complexity, the new complexity of business, without getting complicated. You create more value with lower cost. You simultaneously improve performance and satisfaction at work because you have removed the common root cause that hinders both. Complicatedness: This is your battle, business leaders. The real battle is not against competitors. This is rubbish, very abstract. When do we meet competitors to fight them? The real battle is against ourselves, against our bureaucracy, our complicatedness. Only you can fight, can do it. Thank you.(Applause)

www.ted.com, accessed Feb 2014

2. sestanek SOC-a

Ponedeljek, 9.12.2013

 

V sredo, 11.12.2013 bo v Gradu Kodeljevo 2. srečanje SOČ-a - skupine za odpiranje oči.

Obravnamo temo slogana, oziroma podjetju Molek pomagamo pri izbiri najbolj učinkovitega slogana za njihovo podjetje.

 

 

RESNO DELO

Najprej pomagamo Bebi in Petru poiskati slogan za podjetje. Cilj nam je izbrati tri najboljše. Ni se namreč preveč pametno prehitro odločit. S tremi bosta šla domov in se verjetno v roku enega tedna odločila za najboljšega po kriterijih, ki jih bom predstavil, oziroma po svoji lastni presoji.

 

1. Bom podal kratek uvod o sloganu. Nič napornega:), le stvari, ki nam bodo pomagale.

2. Beba in Peter bosta na začetku povedala kratko "zgodovino" in najbolj pomembne stvari, kot so vrednote, cilji in obljube podjetja, da vemo, kam ciljamo.

3. Glede na to bomo zgenerirali ključne besede besede, ki jih želita vključiti v slogan. Do njih pridemo z mojimi in vašimi coaching vprašanji.

4. Ključne besede bomo razporejali v možne slogane - tisoč idej. Ne pozabimo: Dober slogan sporoča ključne sposobnosti, vrednote in identiteto organizacije oziroma blagovne znamke, ki so v prid potrošnikom. V tej definiciji je vsaka beseda pomembna

5. Izbira 5-8 najbolj všečnih.

6. Glasovanje za tri najboljše.

 

NERESNO IN VESELO DRUŽENJE

Po prvi rundi pijače, ki jo po statutu SOČ-a plača "obravnavanec" (kakšna beseda!) in opravljenem delu naročimo pice, smo rekli določeno število razrezanih (7-8, odvisno koliko nas bo) ter vsak pivo ali kakšno drugo pijačo ali dve. Na koncu račun na mizo pa delimo na udeležence. Če ne bo znala Ksenija z glave zračunat, bo Blaž excelovo tabelo naredil pa bo.

 

Damir

KORAK PRED SEBOJ :)

KAJ JE COACHING IN KAKO DELUJE

 

Petek, 22.11.2013

 

Najbolj enostavno - coach pomaga ljudem dosegati cilje veliko hitreje in učinkoviteje, kot so tega zmožni sami. Coach ni svetovalec – njegova/njena naloga je skozi posebne tehnike spraševanja v posameznikih vzpodbuditi tak način razmišljanja, ki privede do možnosti, kakršnih klient največkrat sam ne vidi, oziroma jih prezre.

 

Osnova vsakega srečanja med coachem in posameznikom je CILJ, ki si ga posameznik postavi. Cilji so lahko povsem osebni, športni, karierni…kakršni koli. Corporate Coaching se ukvarja s cilji, ki jih imajo managerji v svojem poklicnem delovanju in so zelo konkretni. Npr, cilj je lahko izdelava načrta za reorganizacijo prodajne mreže, povečanje prodaje v določenem obdobju za določen procent, določanje novih strateških smernic v oddelkih ali celotnih podjetjih…

Vsako srečanje poteka po strukturi modela GROW:

 

G GOAL določi se cilj, ki je lahko dolgoročnejši in ki se bo morda razdelil v etape. Določi se tudi cilj srečanja, ki ga posameznik želi pripraviti v času trajanja enega srečanja.

 

R REALITY coach s pomočjo vprašanj pregleda trenutno stanje ter pri klientu vzbudi zavedanje o preteklih uspehih (motivacija). Prav tako pa pri klientu odkrije področja, ki pa so mogoče zanemarjena in bi se jih dalo izboljšati. V tej fazi se tudi precej dela na vrednotah, oziroma njihovem usklajevanju s ciljem.

 

O OPTIONS klient s coachem ustvari veliko možnosti, ki bi jih lahko uporabil, da bi dosegel želeni cilj.  V tej fazi so vse možnosti odprte in jih coach spodbuja s provokativnimi in ciljanimi vprašanji. Namen je ustvariti NOVE MOŽNOSTI, ki jih klient do sedaj ni sam videl.

 

W WILL (WAY FORWARD) po pregledu vseh opcij, se klient odloči za najbolj »privlačne«, oziroma učinkovite in skupaj s coachem določi natančno kdaj in kako jih bo uresničil.

 

Po srečanju coach skrbi, da klient izpolnjuje lastne obveze iz W faze ter mu potrebi pomaga z dodatnimi analitičnimi orodji po elektronski pošti, če je to potrebno.

 

 

Kaj je Skupina za odpiranje oči - SOČ

Ponedeljek, 9.12.2013
 
Skupino za odpranje oči (SOČ) sem ustanovil skupaj s kolegi iz skupine BNI Mostovi.
 
CILJ
Ljudem, ki si ne morejo (ali ne želijo) privoščiti dragih svetovalcev ali coachev, pomagati pri reševanju bodisi tekočih ali, še bolje, strateško odločilnih dilem v manjših podjetjih ali s.p.-jih.
 
IME
Skupina za odpiranje oči zato, ker je velikokrat rešitev težave zelo očitna vsem razen tistemu, ki jo ima, ravno zaradi tega, ker se vrti v začaranem krogu in NE VIDI ali pač podzavestno zavrača najbolj očitno rešitev, ki bi jo moral VIDETI. Zato ODPIRAMO OČI.

 
PRIMERI
Ne veste ali se ne morete odločiti:
- ali razširiti dejavnost (morebiti v tujino)
- ali reorganizirati dejavnost
- ali se in kako odločiti za nove marketinške prijeme in kakšne (socialna omrežja, mailshoti, posodobitev ali izdelava websita, uporaba AdWordsov ali kaj podobnega)
- kako izboljšati vidnost v primerjavi s konkurenco
- kako motivirati zaposlene ali kolege
- kako si boljše organizirati čas
- ali delati sam ali v partnerstvu
- kako znižati stroške na določenem področju
- ali se širiti sli krčiti
- kako priti na idejo o novi storitvi
- kako izbrati ime za novo podjetje/storitev/proizvod
- kako se znebiti tega, da smo odvisni od ene-dveh velikih strank
itd, itd. 
Lahko gre za kakršen koli problem, ki ga več ljudi skupaj in s pomočjo mojega moderatorstva (ne medijatorstva) veliko laže rešimo.
 
NAČIN DELA
Prvi del: predstavitev težave
Drugi del: vprašanja kolegov za pojasnitve
Tretji del: brainstroming idej, kreiranje opcij
Četrti del: izbira najboljših opcij
Peti del: izdelava predlogov

"PRAVILA" IGRE
1. Udeležijo se lahko Mostovi ali pač kdor koli drug, ki bo izvedel za Skupino. Lahko prideš enkrat, 2x, 3X, nikoli ali pa vsakič. Zasedba bo vsakič drugačna (ali pa tudi ne).
2. Srečanja bodo ob četrtkih ob 20.00, praviloma na dva tedna, oziroma bolj ali manj pogosto, odvisno od potrebe.
3. Udeležba je seveda zastonj. Tisti, ki mu pomagamo rešiti težavo plača SAMO prvo rundo pijače, s čimer direktno vpliva na boljše generiranje idej in predlogov:). Pozneje, če kdo želi še kakšno pivo, plača vsak sebi, vključno z mano. Iz tega nočemo delat stroška. Računam, da bo v povprečju 6 ljudi, torej investicija pod 15€.

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